Frequently Asked Questions
Will my photos, videotape & slides be returned?
Yes. Everything will be returned with your completed order. Movie film will be returned cleaned and spliced onto 400 ft. reels.
Can I make prints from my scanned images?
Yes. We save your images as JPEG files, the most universal format. Just take your disc to your local photo lab for prints. You can also email your image files anywhere. Online services such as Snapfish, Kodak Gallery and Shutterfly can produce photos, albums and calendars from your images.
Can my movie films, photo and slides be included on the same disc?
No. Since each scanning and transfer service is highly specialized, we cannot mix different media onto one disc. If you send us three types of media, you’ll receive three discs.
Can I have my images scanned in order?
Yes. Sort your images in stacks of 15 to 20. Wrap each stack with a rubber band. Use a post-it note and number each stack. We’ll keep them in order.
How long is turnaround time?
Normal in-lab turnaround is 3 to 6 working days, a bit longer during the holidays. Allow extra time for shipping.
Will the DVD be compatible with my player?
Our DVD’s will play on nearly any stand-alone DVD player. If your DVD player was manufactured after 2001 and reads DVD-R media (the most common type), it’s likely to play the DVD.
What is the shelf life of a DVD?
We use special, archival-grade DVD's with a projected life of over 100 years.
How do I place an order?
Download our PDF order form. Print it. Fill it out completely and sign it. Pack your materials. We suggest using zip-lock bags for your slides and photos. Use the packing boxes provided by your carrier—UPS, Fedex or US Postal Service.
If you’re in Atlanta, we offer pickup & delivery service, $200 minimum and limited delivery area. Call us for details and schedule a pickup.
Can I submit copyright material?
No. If you do not own the copyright of material submitted, it is illegal to make copies. Your order will be returned. Videotapes of TV programs are considered copyright material and cannot be transferred. Media containing obscene or illegal material will not be converted.